The telecommunications industry is becoming ever more global and competitive. Success in telecom requires sharp, business-savvy management teams and adherence to sound business management principles. The Mini MBA in Telecommunications offers an intensive business look at the core areas necessary for personal and organizational success in telecommunications. Through lectures, functional-area case studies, the training course ensures that participants understand key business practices and develops their managerial skills to reach personal goals and increase their contribution to the success of their organization.
EXPECTED ACCOMPLISHMENTS
- Gain exposure to key telecommunications management concepts and issues relevant to the international telecommunications environment and billing
- Balance a budget, estimate earnings, and obtain a cash flow statement
- Observe control of budget by using variance analysis
- Obtain the cross-functional knowledge, managerial and commercial skills to increase professional performance
- Learn tools and techniques to face the challenges of the rapidly changing telecommunications environment
- Improve competence, efficiency and effectiveness as a telecommunications manager and leader
- Improve strategic thinking and decision-making abilities
TARGET AUDIENCE
Telecom project managers, risk managers, functional managers, and procurement officers
COURSE DETAILS
Telecoms Business Environment
- Global telecommunications environment
- Deregulation and competition issues
- Market evolution and trends
- New telecom entrants
- MVNOs, VoIP providers, Google, etc.
- Mobile broadband, IPTV, bundling (triple play, quadruple play, etc.)
- Challenges, impacts and opportunities for operators
Current and upcoming telecom technologies
- Fixed broadband
- Fixed wireless technologies
- IP, NGN and convergence
- Mobile wireless technologies: 3G, 4G and 5G
- SDN/NFV
- Cloud and Edge Computing
- V2X
Network planning and management
- Fundamental network concepts
- Network planning
- Network management, monitoring and control
- Network deployment and project management
- Evolution to NGN
- Telecom Billing
- Customer Life Cycle
- CDR and Rating Process
Marketing and customer service management
- Customer intelligence
- Marketing plan
- Marketing mix (product, price, promotion, place)
- New product introduction
- Customer service management
Financial management
- Balance sheet, income statement, cash flow studies
- Detailed analysis of a Telco Balance Sheet and Income Statement
- Depreciation techniques
- Budget and control
- Costing/cost allocation
- Risk assessment and management techniques
- Business case and investment analysis
- Financial information and data for executive decision-making
Human resources management
- The strategic role of HR management
- Organizational Development (OD)
- Employee relations
Telecom Billing:
- Billing System Architecture
- Types of Billings
- Product and Services
- Customer Acquisition Process
- Customer Life Cycle
- CDR and Rating Process
- Reconcillation Process
- Interconnect Call Scenarios
- Clearing House
- GSM TAP Standard TD.57
- GSM RAP Standard TD.32
- MVNO Billing
